Public Services

The issues of the performance quality and of the centrality of the citizen recently acquired particular importance within the process of transformation and modernization of the Public Administration, also because they are identified as strategic resources to evaluate the respondence to the service supply in relation to the users’ needs.
The supply of public services, such as social and care services (home care, residential care, service for minors, receiving communities) or free time and individual services (childhood recreation services, youth aggregation centers, school canteens, elderly animation activities) can resort to evaluation strategies in order to verify the quality of the supplied services and to increase their efficacy and sustainability.
To ensure this practice, Istituto Italiano di Valutazione offers a qualified support to public authorities, consortia and social private realities in:
– identifying the priorities and expectations of external or internal (staff) users with respect to the service and the measurement of satisfaction with respect to the single service unit;
– designing a complete information framework functional to take decisions on resource allocation, according to the main disregarded expectations and for the maximization of the users and staff satisfaction;
– verifying the opportunity to introduce new services and/or modify those existent;
– identifying the potential sectors of performance and quality boost;
– providing a collection of suggestions addressed to the elaboration of an efficient external communication plan.

(Italiano) Libera Compagnia Di Arti & Mestieri Sociali Cooperativa Sociale
2018-2019

Sorry, this entry is only available in Italian. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Accompagnamento valutativo al servizio di Spazio Neutro “Incontriamoci Qui”, intervento distrettuale avente…

(Italiano) Comune di Trieste
2014-2017

Sorry, this entry is only available in Italian. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Il servizio di Assistenza Domiciliare Integrata (ADI) prevede il coordinamento di interventi…

(Italiano) Coop. Soc. La Nuvola nel Sacco (Brescia)
2018-2021

Sorry, this entry is only available in Italian. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. “Il progetto NEW – Nuove Esperienze di Welfare, promosso dalla Cooperativa Nuvola…

(Italiano) Coop. Soc. Stripes (Rho)
2018-2021

Sorry, this entry is only available in Italian. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. “HUB-IN, luoghi per crescere insieme” viene avviato in maggio 2018 e figura…

(Italiano) Coop. Soc. Koinè (Bollate)
2018-2021

Sorry, this entry is only available in Italian. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. “Piccoli Passi” è un progetto promosso dalla Coop. Soc. Koinè di Bollate…

(Italiano) Fondazione Exodus
2018-2021

Sorry, this entry is only available in Italian. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. “Don Milani 2 – Ragazzi Fuoriserie” è un progetto presidiato dalla Fondazione…

Vedi tutti i progetti: